Privacy Policy

1. Who we are

Kivotos Luxury Lifestyle (“we”, “us”) is a Cyprus-based luxury advisory house offering interiors, design and art consultancy, lifestyle advisory and selected real-estate services. We are the controller of personal data collected through https://kivotoslifestyle.com. Address: Dimostheni Severi 37, 1080 Nicosia, Cyprus. Email: info@kivotoslifestyle.com. Telephone: +357 22 011349.

2. How we collect personal data

• Website enquiry forms
• Email correspondence
• WhatsApp and telephone enquiries
• Any newsletter or marketing sign-up
• Cookies and similar technologies, where you have consented (see our Cookie Policy)

3. Data we collect

• Name, email address and telephone number
• Enquiry and project details
• Property preferences and budget information
• Any other information you voluntarily provide
• Technical data such as device and usage information, where you consent to analytics

4. Why we use it

• Responding to your enquiries
• Providing interior, lifestyle advisory and real-estate services
• Arranging consultations and viewings
• Sending information you have requested
• Improving our website
• Marketing communications — only where you have given consent

5. Legal bases (GDPR Article 6)

• Consent — e.g. enquiry forms, marketing, non-essential cookies.
• Contract performance — to take steps at your request before, or to deliver, our services.
• Legitimate interests — running and securing our business and website, and responding to correspondence.
• Legal obligations — e.g. accounting, tax and anti-money-laundering requirements relevant to real estate.

6. Third-party services

We use trusted providers who process data on our behalf or as independent controllers:

• Website hosting, database and email delivery — Lovable and its infrastructure providers
• Analytics — none currently in use. If added in future (e.g. Google Analytics), it will load only with your consent
• Google services — Google Search Console (aggregate search performance only; sets no cookies on this site). Google Ads is not currently in use
• Meta / Facebook services — links to our Facebook and Instagram pages only. Meta Pixel is not currently in use
• WhatsApp (Meta) — when you choose to contact us via WhatsApp
• Email communication tools — Lovable's email infrastructure for enquiry notifications and acknowledgements
• E-commerce — Shopify, where applicable

We do not sell personal data.

7. International transfers

Some providers may process data outside the European Economic Area. Where this happens, we rely only on appropriate safeguards such as European Commission adequacy decisions or Standard Contractual Clauses.

8. Data retention

We keep personal data only as long as necessary for the purpose collected: enquiry records for as long as needed to manage the enquiry or relationship, client and transaction records as required by Cypriot law, and marketing data until you withdraw consent.

9. Data security

We use appropriate technical and organisational measures, including HTTPS encryption and access controls, to protect personal data. No transmission over the internet is completely secure.

10. Your rights

Under the GDPR you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erasure (“right to be forgotten”)
• Restrict processing
• Data portability
• Object to processing, including the absolute right to object to direct marketing
• Withdraw consent at any time, without affecting earlier lawful processing

To exercise any right, email info@kivotoslifestyle.com. We will respond within one month.

11. Complaints

You may lodge a complaint with the Commissioner for Personal Data Protection, Cyprus — Iasonos 1, 1082 Nicosia; tel. +357 22 818456; commissioner@dataprotection.gov.cy; www.dataprotection.gov.cy.

12. Contact us

Kivotos Luxury Lifestyle, Dimostheni Severi 37, 1080 Nicosia, Cyprus — info@kivotoslifestyle.com.